IT Consulting — project-oriented activities related to information support of business processes, allowing to give an independent expert assessment of the effectiveness of the use of information technology.
IT Consulting — this is a service that IT companies offer (usually in corporate projects), as well as independent experts in one or another IT field.
Brutka IT offers consultation servces by experiences experts in the field of CRM implementation projects:
Customer Relationship Management System (CRM, CRM-system, short for English Customer Relationship Management) - application software for organizations designed to automate strategies for interacting with customers (customers), in particular to increase sales, optimize marketing and improve customer service by storing customer information and the history of relationships with them, establishing and improving business processes and subsequent analysis of the results.
The main goal of implementation, as a rule, is to increase the degree of customer satisfaction and loyalty by analyzing the accumulated information about customer behavior, regulating the tariff policy, and setting up marketing tools. Thanks to the use of automated centralized data processing, it becomes possible to efficiently and with minimal involvement of employees take into account the individual needs of customers, and due to the speed of processing, early identification of risks and potential opportunities.